Common issues

General

Phone data is not saving

If you've restarted the resource or the server right after using the phone, data might not be saved. Our phone uses a data saving queue and it only saves data every 5 minutes.

Phone is not detecting inventory, garages or other scripts

Make sure the phone starts after all the dependencies, e.g:

...
ensure oxmysql
ensure ox-lib
ensure qbx-core
ensure jg-advancedgarages
ensure ox-inventory

ensure [high-phone]
...

Custom addon vehicle images, model names not showing up in vehicles app

Use the /carstudio command to take photos of all your addon vehicles. More on that here. The above solution might also help for missing model names if your server uses ESX. If you're on QB / QBX, you must fill your vehicle model names in the framework configs.

Phone audio is not synced, or not playing at all

Check the following things:

• You don't have too many audio containers, including separate vehicle engine sounds, weapon sounds, etc. The global limit is around 40-70!
• There aren't more than 10 audiobanks loaded concurrently. So if you have >=10 resources that rely on native audio, and they have separate audiobanks loaded at all times, phone sounds will not work.
• In the server config sv_stateBagStrictMode is set to false, this breaks audio sync. Don't worry, it is protected and does not allow earrapes or global sounds.

Server Console

You lack the required entitlement to use high-phone

Make sure the asset is owned by the same cfx.re keymaster account that owns the server's license key! After checking everything, restart the server and if it still isn't working, check your internet connection, server file integrity or contact Cfx.re!

Failed to verify protected resource

Files were possibly corrupted during transfer. Ensure hidden files are copied; the high-phone/.fxap file in a protected resource must be included. If it does not exist, use a different FTP and upload it. Some FTP programs like FileZilla skip these files.

Access denied for command add_ace

Make sure ox_lib has permission for the command add_ace. In your server.cfg file, make sure you have this inserted somewhere:

add_ace resource.ox_lib command.add_ace allow
add_ace resource.ox_lib command.remove_ace allow
add_ace resource.ox_lib command.add_principal allow
add_ace resource.ox_lib command.remove_principal allow